CST: Great Communicators Make Great Supervisors

It is simply impossible to become a great supervisor without being a great communicator.  As a construction supervisor you must get work done through other people and you spend a significant amount of time each day in some type of interpersonal situation, therefore the ability to communicate effectively is a critical element to your success. A large number of performance problems and conflict occur as a result of poor communications. It is precisely this reason that underscores the need for supervisors to focus on becoming great communicators.

This course focuses on developing strong and clear communication strategies that will help you improve your listening, your message and your delivery.  You will explore powerful active listening techniques, the value of non-verbal communications, how to deliver your message with impact to get the results you want, how to provide constructive feedback to your employees and what pitfalls to avoid, negotiation strategies that result in a win-win outcome and the basics of written communication in construction. The course will wrap-up with a review of common communication blunders and potential barriers to communication success.

This 6.5 hour module provides you with a course certificate worth 1 Gold Seal Credit.

Topics:

• The Essentials of Communication
  • The communication process
  • Communication tools used in construction
  • Time spent communicating
• A Model for Better Listening
  • Listening is the key to all effective communications
  • Seen to be Listening: Active Listening
• It's Not What You Say: Non-Verbal Communication
  • Value of non-verbal communication
  • Evaluating non-verbal signals

• Learn to communicate effectively
• Communication styles
• Delivering performance feedback
• Negotiation 101
• Tips for Effective Written Communications
• Communication Blunders and Barrier

Up-and-coming and mid-level Supervisors

Josée Larocque-Patton, HR ICU

Josée is a Human Resources Expert specializing in HR emergencies, problem solving, crisis management and overall performance management. She began her HR career on the waters more than 18 years ago with Celebrity Cruise Lines, Disney Cruise Lines and eventually landing in the Bahamas.

Once back in Ontario, Josée began working for the largest pharmaceutical company in Canada for over a decade.  Josée is the everyday “go-to” person for all HR matters for more than 450 clients.

A few years ago she launched her own HR consulting firm to help small and medium sized businesses as their trusted HR advisor. Assisting with anything from M&A’s, hiring packages, policies and procedures, employee handbooks, health & safety, AODA, Covid-19 challenges, employee engagement, performance management and more.

Since has since written and published her first book called Navigating HR – Simple Tips for People Leaders available on Amazon. She is also a Forbes Business Council Member and writes for Forbes online. 

OCA launched the Construction Supervisor Training Certificate program in 2019 to provide a structured professional development program for the next generation of leaders in the field and office.

Effective construction supervision requires a wide variety of skills, such as people skills (communication, teamwork, conflict resolution, coaching), technical skills (planning, meetings and delegation), and management skills (human resources and authentic leadership).

This comprehensive program provides it all, and is delivered in manageable segments by industry experts with extensive hands-on experience in construction’s ICI sector. Participants have the flexibility to attend modules in any order. Once participants have completed all nine* courses, they will be awarded a Construction Supervisor Training (ICI) certificate.