CST: Conflict Resolution

Construction Supervisors need to recognize and respond to conflicts constructively to maintain productivity and solidarity in their crews.  Effective conflict resolution skills enable supervisors to deal with issues promptly and fairly, but also to recognize when issues need to be escalated in the chain of command.  Conflict resolution skills are also helpful in reducing and managing stress on the team. 

This module is intended to help participants recognize and respond proactively to conflicts that occur between and within their crews.  Participants will explore concepts such as destructive and constructive conflict, stress, personal approaches to conflict and assertiveness techniques. 

This 3.5 hour module provides you with a course certificate worth 1/2 a Gold Seal Credit.

Topics:

• Understand what conflict is
• Apply a constructive approach to conflict management
• Overcome resistance to conflict resolution
• Demonstrate assertive techniques to overcome destructive behavior

Up-and-coming and mid-level Supervisors

Jennie West-Correia, CPF, CEC, Senior Consultant, Stratford Managers

Jennie is a Certified Professional Facilitator (CPF) and Certified Executive Coach (CEC). She holds a B.Ed. and B.A. (Drama in Education) from the University of Windsor, is a Lean Six Sigma Yellow Belt designation, a graduate from the Roger Schwarz Skilled Facilitator program and is trained in numerous assessment tools.

Jennie was the former Manager of Human Resources & Professional Development at PCL Constructors. She was responsible for district HR management, implementation and delivery of professional development, and effectiveness and human resource programs at both the local and corporate levels. 

OCA launched the Construction Supervisor Training Certificate program in 2019 to provide a structured professional development program for the next generation of leaders in the field and office.

Effective construction supervision requires a wide variety of skills, such as people skills (communication, teamwork, conflict resolution, coaching), technical skills (planning, meetings and delegation), and management skills (human resources and authentic leadership).

This comprehensive program provides it all, and is delivered in manageable segments by industry experts with extensive hands-on experience in construction’s ICI sector. Participants have the flexibility to attend modules in any order. Once participants have completed all nine* courses, they will be awarded a Construction Supervisor Training (ICI) certificate.